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I get an error “Please connect your camera” but I’m already connected

I get an error “Please connect your camera” but I’m already connected

*Make sure you are only using the USB cable that was included with your iON camera.

*Always power your iON camera first and then connect to your PC or MAC.

*When connecting via USB cable, always connect directly to your PC. Do not use USB hubs, do not connect to USB ports on keyboards or monitor USB ports.

*Make sure your PC or MAC has a 2.0 USB port. If not sure consult your PC manufacturer user guide.

*Always keep your PC up to date. If using Windows go to windows updates, if using MAC go to App store.



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